Refund: When will I receive my refund on returned shoes?

Returned items can take up to 14 business days to reach and be processed by our warehouse. When the item in question has been registered as a return, we will cancel or refund your payment. Refunded money should register in your account within 2-5 working days. 

We always do our best to ensure that your refund reaches you on time, and without delay. In case of a delay in the refund please contact our customer support at support@flattered.com. 

Payments with Klarna 

If you have paid with Klarna you need to register the return by visiting the KlarnaPortal. Select the order and click 'returns'. This will pause your payment due date until the return has been processed. Klarna will then provide you with your new invoice total or send a confirmation email when there's no payment due anymore. If you have already paid you will receive your refund within 3-5 business days.

Payments with Paypal

If you have paid with Paypal we will refund the money for the returned shoes as soon as the return is registered at the warehouse. You will then receive a refund within 3-5 business days.