Return Policy: What is your return policy?



For a return to be accepted, it must be sent back within 30 days and received by us in an unchanged condition. Once the return is processed and accepted, we will give you a refund by way of your original payment method. 

We aim to refund you within 14 days of receiving the returned item.

Please note: Shipping costs are non-refundable. 

Items shipped may be subject to local import duties, taxes, and/or charges, which are neither included in the total cost of your order nor reimbursable by Flattered. 

If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn and in the same condition you received them. 

Items bought at a retailer can only be returned to the same retailer as the product was bought from.

Items bought on our website can not be returned to any retailer.

Please note that our company is not responsible for returns sent to the wrong address, including items intended for other companies. Customers must ensure they follow our return policy and use the correct return address.


Country / Region Shipping Returns Local Custom and Taxes
Sweden Free delivery on orders over 500 SEK 55 SEK Included
Norway Free delivery on orders over 1500 NOK 60 NOK Included
Denmark Free delivery on orders over 1000 DKK 35 DKK Included
Germany Free delivery on orders over 200 EUR 5 EUR Included
Austria Free delivery on orders over 200 EUR 5 EUR Included
United Kingdom Free delivery on orders over 150 GBP 5 GBP Included
Switzerland Free delivery on orders over 150 EUR 20 EUR Not Included
Australia Free delivery on orders over 150 EUR 20 EUR Not Included
United States Free delivery on orders over 150 USD 5 USD Included
Canada Free delivery on orders over 150 CAD 10 CAD Included
Rest of world Free delivery on orders over 150 EUR 20 EUR Not Included
Rest of EU   Free delivery on orders over 150 EUR  5 EUR  Included
  

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