How do I initiate a return?

We've extended our returns policy for the Holidays 2024 until 13 January 2025. 

As a Flattered customer, you are entitled to sale on approval — which means you can cancel your purchase, even if the goods are not defective, within 30 days of delivery. 

Always save the return receipt until your refund has been confirmed by Flattered.

For a smooth and safe return of your purchase, please follow these steps:

Post Office

1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return. 

2. Pack your order as it was received in its original box.

3. Paste the prepaid return label on top of the original address label.

4. Return your order to your closest pick-up point within 30 days of the date of delivery.

Home Delivery

1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return. 

2. Pack your order as it was received in its original box.

3. Paste the prepaid return label on top of the original address label.

4. Arrange for the carriers to pick up your return within 30 days of the date of delivery.

Budbee

1. Go to the Budbee app and find the order you want to return

2. Click on "Book a return". You do not need to print a return label, Budbee takes care of that.

3. Choose how you want to return:- Pick up at your door: If you choose pickup at your door, book the date and time that suits you best, Budbee will pick up the return at your place.

- Budbee box: If you choose the Budbee box, you book the desired box and receive a PIN code that you enter at the box display.