How do I initiate a return?

As a Flattered customer, you are entitled to sale on approval — which means you can cancel your purchase, even if the goods are not defective, within 30 days of delivery. 

For a smooth and safe return of your purchase, please follow these steps:

1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return. 

2. Pack your order as it was received in its original box. If you choose to keep the dust bag when returning the shoes, Flattered will charge you a fee of 39 EUR, which corresponds to the dust bag’s value.

3. Paste the prepaid return label on top of the original address label.

4. Return your order to your closest pick-up point within 30 days of the date of delivery.

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