How do I initiate a return?

As a Flattered customer, you are entitled to sale on approval — which means you can cancel your purchase, even if the goods are not defective, within 30 days of delivery. 

For a smooth and safe return of your purchase, please follow these steps:

For all Countries, except Germany

1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return. 

2. Pack your order as it was received in its original box.

3. Paste the prepaid return label on top of the original address label.

4. Return your order to your closest pick-up point within 30 days of the date of delivery.

For Germany 

1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return. 

2. DHL prints the label for you. Show the QR Code on your smartphone in your post office, "parcelshop" or at a DHL parcel station. DHL will print out labels for you. 

3. Please remove any old label or barcode from the parcel.